1. WHAT IS THIS PRIVACY NOTICE?

1.1. This Privacy Notice explains how astropackages.com.my (“We”, “Us”, or “Our”) collects, uses, processes, and protects your Personal Data. This notice is issued pursuant to the Personal Data Protection Act 2010 (“PDPA”), which regulates the processing of Personal Data in commercial transactions in Malaysia.
1.2. This Privacy Notice forms part of and should be read together with our Terms and Conditions, which govern your use of this website and purchase of Astro services through us.

 1.3. By using our website or submitting your Personal Data, you consent to the collection, use, and disclosure of your Personal Data as described in this Privacy Notice. 


2. WHAT IS PERSONAL DATA?

“Personal Data” refers to any information that relates directly or indirectly to you and which can be used to identify you, whether on its own or when combined with other information in our possession.

3. WHO ARE WE?

Any reference in this Privacy Notice to “We”, “Us”, or “Our” refers to astropackages.com.my, an authorized reseller of Astro television, Astro One, and Astro channel subscription services in Malaysia. We are not Astro Malaysia Holdings Berhad but act as an independent authorized reseller assisting customers with Astro channel subscriptions.

4. WHAT PERSONAL DATA DO WE COLLECT?

The Personal Data we may collect includes, but is not limited to:

• your name, identification details (NRIC or passport number), nationality, and preferred language;
• your residential or service address;
• telephone or mobile phone number and email address;
• Astro channel or Astro One subscription details;
• billing-related information and payment history (where applicable);
• enquiries, feedback, complaints, or communications with us;
• call recordings for verification, customer support, and quality assurance;
• website usage data, including cookies and browsing activity;
• any other information required for legitimate business purposes or as required by law.

5. SOURCES OF PERSONAL DATA

Your Personal Data may be obtained from:

• forms, enquiries, or applications submitted through our website;
• communications via phone, WhatsApp, email, or social media;
• interactions relating to Astro channel or Astro One subscriptions;
• feedback, complaints, or service requests;
• cookies and similar technologies used on our website;
• Astro, authorized agents, or service providers where permitted by law.

Cookies help improve your browsing experience. You may disable cookies via your browser settings; however, some website features may be affected. This Privacy Notice applies only to astropackages.com.my

6. PURPOSE OF COLLECTION & USE

Your Personal Data may be collected, used, and processed for the following purposes (“Purposes”):

• to verify your identity and eligibility for Astro channel or Astro One subscriptions;
• to process and manage Astro channel subscription applications;
• to contact you regarding activation, billing, promotions, or customer support;
• to respond to enquiries, feedback, or complaints;
• for internal administration, record keeping, and service improvement;
• to comply with legal, regulatory, audit, or reporting requirements;
• for any other purpose directly related to the above or which you have consented to.

7. DISCLOSURE TO THIRD PARTIES

Your Personal Data may be disclosed to:

• Astro and its related companies for processing and activation of Astro channel or Astro One subscriptions;
• authorized agents, contractors, or service providers assisting in service delivery;
• payment processors, verification providers, or IT service providers;
• government authorities, regulators, or law enforcement agencies where required by law.

Where necessary, your Personal Data may be transferred outside Malaysia subject to appropriate safeguards under the PDPA.

8. DATA SECURITY & RETENTION

We take reasonable technical and organizational measures to protect your Personal Data from unauthorized access, loss, misuse, alteration, or disclosure. Your Personal Data will be retained only for as long as necessary to fulfil the stated Purposes or as required by law, after which it will be securely deleted or anonymized.

9. YOUR RESPONSIBILITIES

You are responsible for ensuring that all Personal Data provided is accurate, complete, and up to date. If you provide Personal Data of another person, you confirm that you have obtained their consent. If you are below 18 years old, consent must be obtained from a parent or legal guardian.

10. YOUR RIGHTS UNDER THE PDPA

You have the right to:

• request access to your Personal Data;
• request correction of inaccurate or outdated Personal Data;
• withdraw consent to processing, subject to legal or contractual restrictions;
• object to processing for direct marketing purposes.

Requests must be made in writing and may require identity verification. We reserve the right to refuse or charge a reasonable fee for requests where permitted by law. Please note that withdrawal of consent may affect our ability to fulfil your subscription or service request, and certain data must be retained to comply with our contractual obligations to Astro or legal requirements.

11. UPDATES TO THIS PRIVACY NOTICE

We reserve the right to amend this Privacy Notice from time to time. Continued use of this website or submission of Personal Data constitutes acceptance of the updated Privacy Notice.

12. GOVERNING LAW

This Privacy Notice shall be governed by and construed in accordance with the laws of Malaysia, including the Personal Data Protection Act 2010.

13. Contact

For any enquiries, complaints, or requests relating to your Personal Data, please contact:
astropackages.com.my
Authorized Astro Channel & Astro One Reseller
Website: https://astropackages.com.my