Terms & Conditions
Website: astropackages.com.my
Effective Date: 1/1/2024
PREAMBLE
astropackages.com.my (“We”, “Us”, “Our”) is an Authorised Reseller of Astro products and services.
These Terms and Conditions (“Terms”) govern your access to and use of our website and your purchase of Astro products and services through us.
By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
Important: Your actual use of Astro television, streaming, and related services is governed by Astro’s own Terms and Conditions and Privacy Notice, available at:
Defined terms used in this document (such as “Astro Services”, “Content”, “Astro ID”) have the meanings given to them in Astro’s official Terms and Conditions, unless otherwise stated below.
1. INTRODUCTION AND RELATIONSHIP WITH ASTRO
1.1. We operate this website to facilitate the sale and subscription of Astro products and services (“Astro Services”).
1.2. These Terms supplement, but do not replace, Astro’s official Terms and Conditions and Privacy Notice, which are incorporated by reference.
2. YOUR RELATIONSHIP WITH ASTRO
2.1. By purchasing or subscribing to an Astro Service through us, you acknowledge that your use of the Astro Service itself is governed solely by Astro’s own terms.
2.2. We are not a party to the service agreement between you and Astro. Astro is exclusively responsible for the provision, support, billing, and any disputes related to its services.
3. OUR ROLE AS RESELLER
3.1. We are authorised to:
- (a) Provide information about Astro packages, promotions, and pricing.
- (b) Process your registration and subscription applications for submission to Astro.
- (c) Deliver Astro equipment and assist with initial setup inquiries.
3.2. We do not have authority to:
4. YOUR USE OF OUR WEBSITE
4.1. You agree to use our website only for lawful purposes related to purchasing Astro Services for your personal, non-commercial use.
4.2. You may not resell, redistribute, or commercially exploit any Astro Services obtained through us without the express written consent of both astropackages.com.my and Astro.
4.3. You are responsible for maintaining the confidentiality of any account information you create on our website.
4.4. Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information when you use this website.
5. INTELLECTUAL PROPERTY AND TRADEMARKS
5.1. “Astro”, the Astro logo, and all related product and service names are trademarks of Astro Malaysia Holdings Berhad.
5.2. Our use of these marks on this website is with permission and strictly for the purpose of identifying and selling genuine Astro products and services.
5.3. You may not use any Astro trademarks or logos on your own website or for any other purpose without prior written approval from Astro.
6. LIMITATION OF LIABILITY
6.1. To the maximum extent permitted by law, astropackages.com.my shall not be liable for:
- (a) Any failure, interruption, defect, or quality issue related to the Astro Services themselves.
- (b) Any acts or omissions of Astro Malaysia Holdings Berhad or its affiliates.
- (c) Any indirect, incidental, or consequential loss arising from your use of this website or the Astro Services.
6.2. Our total liability to you for any claim directly arising from your use of this website (e.g., payment processing errors) is limited to the amount you paid to us for the specific transaction in question.
7. CHANGES TO THESE TERMS
7.1. We may update these Terms from time to time. The latest version will always be posted on this page.
7.2. Your continued use of our website after any changes constitutes your acceptance of the revised Terms.
8. GOVERNING LAW
8.1. These Terms shall be governed by and construed in accordance with the laws of Malaysia.
9. CONTACT US
If you have any questions about these Terms, please contact us at:
astropackages.com.my
Authorized Astro Channel Reseller
Website: https://astropackages.com.my
